SERVICES — COHERENCE OPERATING MODELLiberate business & AI performance
Helping execs and AI transformation leaders unlock company-wide, cross-functional impact
The Coherence OM is built on a 75-year history of horizontal, customer-led best practices — updated for the AI era.
From silos to unity.
When you think of organizations more like solar systems — with a customer outcome working like gravity to pull all the disparate parts into place — silos naturally fall away.
This liberates trapped value that’s fallen between functional cracks. Investments in AI, data and talent compound. And you accomplish measurably more together.
The four pillars of the Coherent OM
The higher your overall coherence, the bigger the business impact you can make.
CLEAR
Sharp strategic direction and executive alignment so everyone — and AI — aims for the same customer-led outcome.
COHERENT
Cross-functional alignment and operating rhythm that eliminates silo-based friction and enables the business to move as one.
How coherent is your business?
OPTIMISED
Redesigned customer journeys and workflows that improve AI performance. We focus on use cases that move all needles: efficiency, revenue and differentiation.
SYMBIOTIC
Deep human-AI integration where people and intelligent systems amplify each other to create new capabilities and advantage.
“I highly recommend Jen to anyone looking for a brilliant and seasoned strategist to quickly uncover ways to be more competitive."
– Rachael, Chief Customer Officer
MEET JEN RICEJen Rice has spent three decades simplifying complexity for B2B and B2B2C businesses including Cisco, HP, Microsoft, Experian, CenterPoint Energy, Principal Financial, J&J, Agilent, and many more.
Jen previously served as B2B Sector Lead and CX Principal at Forrester, so she’s experienced in best practices across every function and how they interconnect to drive results.
Most consultants know one lane; Jen plays at the intersections, uniting organisations to boost customer and business value together.