Jen Rice Jen Rice

The expansion trap.

Why the old growth playbook is failing in an AI-powered world — and what Egyptian CEOs can do about it

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Jen Rice Jen Rice

The challenger's guide to lean AI transformation - Part 1

Big companies can afford to waste money on AI and you can't; that constraint is your biggest advantage. In this piece, I explore how an ambitious underdog became a global powerhouse by refusing "the luxury of waste"... plus the eight wastes of AI transformation and the debt that must be paid to see an ROI from AI.

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Jen Rice Jen Rice

The most important tool in the AI Transformation toolbox

Every AI report recommends reinventing how you work in order to see an ROI from AI, but are woefully short on details on why or how. The answer can be pulled from the worlds of CX and service design, at the intersection of customer and business value.

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